Frequently asked questions
Find answers to frequently asked questions about KLS Collective Therapy Group services, approach, and how we can support your mental health and personal growth
What services do you offer?
KLS Collective Therapy Group provides a range of services, including individual therapy, couples therapy, and group sessions. Our approaches include Acceptance and Commitment Therapy (ACT), Compassion-Focused Therapy (CFT), and trauma-informed care.
HOw do I book a session
You can book a session with a clinician at KLS Therapy Group by calling us at (607) 414-2609, emailing us at [email protected], or completing this form.
What can I expect during my first session?
Your first session will be an opportunity for us to get to know each other. And then we’ll discuss your goals, concerns, and what you hope to achieve through therapy. This initial meeting helps us tailor our approach to best support you.
What are your rates and do you accept insurance?
Our rates vary depending on the type of service and duration of the session. In addition to flexible out of pocket payment options, KLS Collective Therapists are also in network with MVP, CDPHP, Aetna, and Fidelis insurance providers. Additionally, we also offer a sliding scale for clients in need.Â
How do I know if therapy is right for me?
Therapy can benefit anyone looking to improve their mental health, cope with life’s challenges, or gain a deeper understanding of themselves. By all means, if you’re considering therapy, we encourage you to reach out for a consultation to see how we can help. Â
What is your cancellation policy?
In order to help us manage our schedule and accommodate other appointment requests, we require at least 24 hours’ notice for cancellations.  Accordingly, late cancellations or missed appointments may incur a fee.Â
Are sessions confidential?
Yes, all sessions with therapists at KLS Collective Group are confidential. With this in mind, we adhere to strict privacy and confidentiality guidelines in compliance with HIPAA regulations.
Can I request a specific therapist?
Absolutely! If you have a preference for a specific therapist at KLS Collective Therapy Group, please let us know when you book your appointment, and we will do our best to accommodate your request.
Less Frenquently Asked Questions...
If you have a question that isn’t addressed in these Frequently Asked Questions, please reach out to [email protected]. We will make sure to help you find the information you are looking for. Â